Internet Order FAQ

While a lot of stuff on this page might not apply to your order, a lot of it does. Please check it out and see if all your questions are answered.

O.K. SO WHERE'S THE POINT AND CLICK ORDER FORM?
There ain't one ... That's right ... there is no point and click form. We don't sell stuff off the shelf ... we custom make every order and there are just too many differences between customers to lump all you folks into a generic pile.

Lets face it, Car Show people don't want to order Horse Show Trophies.

To place an order or to get a price quote, just send us an e-mail. Be sure to include the information shown below and we'll send you an invoice in HTML format (just like a web page) by return e-mail.

(We need a complete shipping address to send you a quote ... U.P.S.. doesn't ship to P.O. Boxes.)

HOW IS THIS STUFF SHIPPED?
We pack our merchandise in bulk. Everything comes assembled and ready to go except TROPHIES with columns. These trophies are shipped with the main figure or upper tier packed separately. All you need is a 7/16" wrench to straighten the figure if its not straight when you screw it in.

Clocks need a "AA" battery, don't be cheap like my wife --- buy an alkaline --- they last for a couple of years.

We ship by U.P.S. ground, Fed-X, or Priority Mail.
We are not responsible for delivery time. After a package is given to the carrier, it is up to them to meet their time guarantee. Priority Mail is SUPPOSED to be a two-day delivery service in the states. If they take more time, your battle is with the Post Office … not us…..

WHAT ABOUT SHIPPING COSTS?
We make a lot of different products and some things are light weight (wooden nickels, etc.), others are middle weight (medals, pens, etc.), and other things are downright heavy (especially stuff with Italian Marble bases.) Most prices are FOB Bolivar. It's impossible to use flat shipping prices like those guys who sell books and CD’s. We'll include the shipping amount in your Internet invoice. Be sure to include your complete shipping address.

CAN I PAY FOR MY ORDER BY CREDIT CARD?
Of course we still accept your checks sent in by mail, but …

MAGIC WORKS AWARDS is a member of the Pay Pal network and can accept VISA, MASTER CARD and personal checks safely and securely over the net. After we send you our e-mail invoice including shipping costs, all you have to do is register with PAY PAL and follow the instructions.
To avoid slowing up your order, when entering the amount of payment, be sure to insert the total amount including shipping shown on you Internet invoice.
DO NOT SEND US YOUR CREDIT CARD NUMBER - YOU MUST USE PAY PAL!

HOW DO I GET MY ORDER TO YOU?
Use Pay Pal or send your check, money order, graphics, or actual order by U.S. Post Office Priority Mail. For $ .35 more you get a tracking number on items you mail in the states and you can check on the mail system's handling of the order ... usually three day delivery.
Also let me know when you mail the check by e-mail so I can start getting things together for your order!

Customers outside the U.S. (including APO) might think about using Express Mail to place orders. We also get faxes at 413-235-7262.

HOW SOON WILL I GET MY STUFF?
Unlike most dot com places like Borders.com the nature of our business does not allow us to carry much inventory. When you place an order we have to start from scratch creating something special for you. Your order is usually shipped within 10 business days after we receive your check..... (sometimes longer - sometimes shorter - it depends on the complexity of what we need to do.)

I NEED SEVERAL AWARDS
Tell us the number of Awards needed:
If you order different items, I'll need the data for each item. On similar items, all I need is name or data changes.)

HOW ABOUT A SAMPLE OF THE ITEM OR ARTWORK YOU INTEND TO USE ON MY ORDER?
Sorry, but we don't do sample artwork.

You won't believe how many people have asked us to do this and when we did, they ran off to the nearest T-shirt shop and used it for shirts or hats and never did place an order.

Artwork takes time and costs money to do. Generally we don't charge for it or for printing the final piece. Others charge an average of $40.00 an hour for this service. You can probably twist my arm if you're willing to pay the $40.00 (or more depending on time) but in the past thirty years nobody has taken the challenge. If your final order is over $250.00, I'll deduct the forty bucks when your order is paid. If it is not, you will owe the full artwork fee. THIS FEE MUST BE PAID BEFORE A DESIGN IS STARTED.

There are places that make sample artwork. Their finished charge averages 250% more than our selling price. Try shopping elsewhere if you need to see a picture or proof. I just don't have time to diddle around making samples.

Of course, you can send us finished artwork. We’ll print exactly what you send … no changes in art or layout. Be sure to contact us concerning the finished parameters.

THINGS WE NEED TO KNOW
FROM YOU ....
What Style or Model Number of Award including size shown on our web page
The colors you want us to finish your order in.
Your shipping address (We can't ship to a P.O. Box!!!)
A due date when you need this order!
Any other information you want to be included to personalize the award such as logos, artwork or graphics
Any customs information we may need to ship outside the United States, if applicable
Names of the Recipients (Please sort by sex if applicable - John Wayne's real name was Marion and I'll bet he wouldn't have wanted a female baseball player on his little league trophy!)
When sending names and/or individual data, do not set them up in columns in your e-mail or on a printed sheet. (You won't believe how pretty columns on your end get here as messy garbage in the e-mail or when we try to scan them.) Instead make lists.

Examples:

Doug Jones
First Base
Bolivar Bumpkins

Johnny Jones
Second Base
Bolivar Bumpkins

Doug Jones
Sam Adams
John Hancock

.... and then show the information that will be the same on all the items.

RETURN POLICY
We make custom items to your specifications. If we screw up and misprint something, we'll make you a new one. If you insist on returning a product for any reason there is a restocking fee of 50% of the merchandise price (no refund on shipping) plus a lettering charge of $ .10 per letter plus a set-up fee of $5.00.

In other words ... if you return a $15.00 item with 50 letters, the refund amount is $7.50 - $5.00 for lettering - $5.00 for set-up. You get back NOTHING - so in the words of Davy Crocket .. when placing an order ... "Be sure you're right and then go ahead!"

EMAIL YOUR ORDER HERE